Refund Policy

This Refund Policy applies to purchases of TruthLens AI credit packs and subscriptions. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds on our behalf.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date. This applies to both credit pack purchases and the first billing period of a new subscription.

How to request a refund

1. Visit paddle.net and enter the email address you used at checkout to locate your order.
2. Select the order and use the "Request a refund" option, or contact Paddle support directly from that page.
3. Alternatively, contact us through the in-app support option and we will forward your request to Paddle.

Refunds are typically processed within 5–10 business days back to your original payment method.

Subscriptions

You can cancel a subscription at any time from your account billing page or via paddle.net. Cancellation stops future renewals; access continues until the end of the current billing period. Renewal charges after the initial 30-day period are generally non-refundable, except where required by applicable law.

Consumed credits

Credit packs are refundable in full within the 30-day window. If you have already consumed credits from a pack, we will consider partial refunds on a case-by-case basis for the unused portion.

Contact

For any refund questions, contact Paddle at paddle.net or reach out via the in-app support option.